If your wallet balance has not changed, you may have sent the wrong currency.
Kreo only supports USDC.E (POS) on Polygon.
Use the guide below to recover Native POL sent on Polygon.
Type /recoverpol inside of the bot
Select the wallet you wish to recover from (Usually W1)
Enter the destination address you wish to recover funds to
Enter the amount of POL you sent that needs to be recovered
You will receive your funds inside of the wallet provided.
You can now exchange funds to USDC.e using Phantom or navigate to /wallets and click Deposit and we can bridge it for you!
